Terms and Conditions for purchase of Made To Order Gates

'Made to order' gates will be made to the dimensions and description stated on the tax invoice for that order. It is your responsibility to check the product description and gate dimensions, and any delivery address, are correct prior to confirming your order by making your deposit. As a custom made item they cannot be exchanged or modified once manufacture has started. 


EasyGate Warranty Terms and Conditions for Automation


Warranty: This is a “Back to Base Warranty”

PrimeVal NZ Ltd, trading as EasyGate, warrants on behalf of the manufacturer, the original purchasers for a period of one (1) year unless stated below. Warranty commences from date of purchase (not installation). The manufacturer warrants the product to be free of defects in materials and workmanship under normal use, providing installation has been carried out in accordance to manufacturer’s specifications. All remotes carry a 6 month warranty with 3 months on batteries. During the warranty period, Easygate shall either repair or replace any defective product upon return of the product to 11 Hotuhotu Street, Tauriko Business Estate, Tauranga 3110. Any replacement and/or repaired parts sent out by EasyGate are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. No replacement parts are to be sent prior to the original parts being returned first. The original owner must promptly notify EasyGate in writing via email info@easygate.co.nz that there is an issue in material or workmanship and such written notice shall be received in all events prior to expiration of the warranty. It is the purchaser’s responsibility to confirm this notification has been received by EasyGate.

Product to be fabricated:

IMPORTANT: It is the buyer’s responsibility to check the delivery address, product description and dimensions are correct on the EasyGate Tax Invoice before paying any monetary funds or accepting an EasyGate quote for the said product. The description on the EasyGate invoice is what will be manufactured. If you are not sure please seek advice. No other correspondence will be taken into consideration unless noted as an addition to this invoice. Any changes to sizes, colour, and product amounts prior to manufacture and dispatch must be agreed by EasyGate and reflected on this tax invoice as an “update”. A copy of the updated invoice will be emailed to you for reference. Feel free to contact the EasyGate team if you have further questions.

Warranty Procedure:

To obtain service under this warranty, please return the item(s) in question to the point of purchase. All authorised distributors and dealers have a warranty program. Anyone returning goods to EasyGate must first obtain an authorisation via email. EasyGate will not accept any product for which prior authorisation has not been used. EasyGate will pay return shipping costs (equal to Fastway ground rate) to the owner of item(s) repaired under warranty. This warranty does not cover removal or installation of the product in any way or form.

Conditions to Void Warranty:

This warranty applies only to manufacture defects and workmanship relating to normal use. Gates must be level and move freely and consistently in both open and closing cycle.

This warranty does NOT cover:

Damage incurred in shipping or handling
Installation or removal of product, nor any third party costs associated with it.
Damage caused by natural or manmade disaster such as fire, flood, wind, earthquake, or lightning etc.
Damage due to causes beyond the control of EasyGate such as excessive voltage or short circuiting, mechanical shock or water damage.
Damage caused by unauthorized attachment, alterations, modifications, or foreign objects.
Damage caused by peripherals (unless such peripherals were supplied by EasyGate)
Damage by moisture, insects or animals.
Damage caused by objects such as vehicles etc.
Defects caused by failure to provide a suitable installation environment for the products
Damage caused by used of the products for purpose other than those for which it was designed.
Damage from improper maintenance
Damage arising out of any other abuse, mishandling, and improper application of the products.

EasyGate liability for failure to repair the product under this warranty after a reasonable number of attempts will be limited to a replacement of the product, as the exclusive remedy for breach of warranty. Under no circumstances shall EasyGate be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of the product or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser ́s time, the claims of third parties, including customers, and injury to property.

Disclaimer of Warranties:

This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose). And of all other obligations or purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product.

WARNING: EasyGate recommend the entire system be completely tested on a regular basis. However, despite frequent testing, and due to, but not limited to, criminal tampering or electrical disruption, it is possible for this product to fail to perform as expected.

Out of Warranty Repairs:

EasyGate will at this option repair or replace out-of-warranty products which are returned to its factory according to the following conditions. Anyone returning goods to EasyGate must first obtain an authorization number. EasyGate will not accept any shipment whatsoever for which prior authorization has not been obtained. Products which EasyGate determine to be repairable will be repaired and returned. A set fee which EasyGate have been predetermined and which may be revised from time to time will be charged for each unit repaired. Products which EasyGate determines not repairable will be replaced by the nearest equivalent product available at that time. The current market price for the replacement product will be charged for each replacement unit.

International Warranty:

EasyGate shall not be responsible for any customs fees, taxes, or duties that may be due.

WARNING Please Read Carefully

Important Notice:

An auto gate system cannot prevent burglary. It is only a replacement way for user to open the door. Auto gate systems are generally very reliable but they may not work under all conditions and they are not a substitute for prudent security practices or life and property insurance. Your auto gate system should be installed and serviced by qualified security professionals who should instruct you on the level of protection that has been provided and on the system operations.

Note to Installers:

This warning contains vital information. As the only individual in contact with systems user, it is your responsibility to bring each item in this warning to the attention of the users of this system.

System Failures:

This system has been carefully designed to be as effective as possible. There are circumstances, however, involving fire, burglary, or other types of emergencies where it may not provide protection. Any auto gate system of any type may be compromised deliberately or may fail to operate as expected for a variety of reasons. Some but not all of these reasons may be:

Inadequate Installation:

A security system must be installed properly in order to provide adequate protection. Every installation should be evaluated by a security professional to ensure that all measurement is correct. Gates must be level and move freely and consistently in both open and closing cycle.

Power Failure:

Control units require an adequate power supply for proper operation. If a device operates from batteries, it is possible for the batteries to fail. Even if the batteries have not failed, they must be charged, in good condition and installed correctly. If a device operates only by AC power, any interruption, however brief, will render that device inoperative while it does not have power. Power interruptions of any length are often accompanied by voltage fluctuations which may damage electronic equipment such as security system. After a power interruption has occurred, immediately conduct a complete system test to ensure that the system operates as intended.

Short circuiting of components:

Take care when adjusting any part of the system. Always remove power to the control board and other devices when working on them. Never change/remove/cut/disconnect or other alteration with power connected either via the transformer or the batteries. Short circuiting components is not covered under this warranty.

Failure of Replaceable Batteries:

The expected battery life is a function of the device environment, usage and type. Ambient conditions such as high humidity, high or low temperatures, or large temperature fluctuations may reduce the expected battery life. Low battery condition will cause the system in low power condition and having problem functioning as usual. Regular testing and maintenance will keep the system in good operating condition.

Compromise of Radio Frequency (Wireless) Devices:

Signals may not reach the receiver under all circumstances which could include metal objects placed on or near the radio path or deliberate jamming or other inadvertent radio signal interference.

Component Failure:

Although every effort has been made to make this system as reliable as possible, the system may fail to function as intended due to the failure of a component.

Inadequate Testing:

Most problems that would prevent an auto gate system from operating as intended can be found by regular testing and maintenance. The complete system should be tested weekly and immediately after a break-in, an attempted break-in, a fire, a storm, an earthquake, an accident, or any kind of construction activity inside or outside the premises.

Security and Insurance:

Regardless of its capabilities, an auto gate system is not a substitute for property or life insurance. An auto gate system also is not a substitute for property owners, renters, or other occupants to act prudently to prevent or minimize the harmful effects of an emergency situation.