Support / FAQ
How do I return an item for a technical check up?
Wanting to get our techs to have a look over a control system for you?
Please fill out this form and follow the steps.
Once you have filled the form out, please print a copy and include with the returning system.
Note, items will not be accepted/actioned if this form has not been filled out or if no information has been sent with the system.
Can I get a copy of the manual for ...?
To download a copy of the manual for any of our automation models or accessories (eg keypads) - please click here for our list of manuals.
Select the model of motor / automation you have, or the accessory you are interested in, and you will be able to download the version of manual that we have.
Do this first if you are having any technical questions or queries, as the majority of answers will be within the relevant manual.
If you are unsure (or can't remember) of the model you have, have a browse through our Automation & Parts catalogue from the headings at the top of the page - use the pictures of the different products to help identify your model, then you can come back to this page and select the appropriate model.
Can You Supply An Electric | Automatic Opening Gate?
Yes, we certainly can. EasyGate have electric (or automatic) gate openers that use low voltage - most often 24v - motors. This makes them easy to add on to most gates - you DO NOT need mains power at the gate.
Think of our gate automation as a 'bolt on' kit. So you can get a brand new gate from us and the automation at the same time. Or you can get just a gate initially and open it manually, with the option of adding automation later.
Or you can get just an electric gate opener to use on an existing gate.
With a gate motor kit from EasyGate you get remotes and a keypad included with it.
We can arrange delivery New Zealand wide.
What colour options are available?
Any of the standard aluminium powder coating colours are possible.
However we have a group of the most common requested colours that we stock the powder for, versus less common requests that need to be custom quoted and the powder ordered in for.
Please read through our powder colour options page here.
If you are wanting to match the colour of your aluminium joinery, or coloursteel roof, then just let us know what that colour is.
We are NOT able to match to paint colours - if you are wanting to get a similar colour to a paint colour then it is up to YOU to choose what you are happy with as the closest aluminium powder colour.
Our standard pricing for picket style gates is based on Satin Black - as it suits many driveways, and so we get components such as hinges or brackets done in bulk in Satin Black. If you would like your gates a different colour and the hinges or brackets etc to match, there is a surcharge to cover the powder coating of those.
Do you do gate repairs - especially for gates you have made?
We work in aluminium, so cannot consider wood or steel gates.
For a damaged aluminium gate - it is really a case by case situation. Over half the cases shown to us it is not practical or cost effective to repair - it is better to build a new replacement gate.
Factors involved include: how much damage and just where in the frame that is; that we need to spend time grinding back existing powder coating before attempting any repair; that beyond the immediately visible damage there can be twists along the frame; there is the cost of powder coating the full frame anyway - whether a repaired gate or new one; any freight hassle and cost for you to get a gate back to us. Plus other considerations.
If you have an aluminium gate that has been damaged - best first steps are to email through to us several photos that show that overall gate and also ones that clearly show the amount of damage. Please also give us the height and length measurement of the frame.
We can then give our first thoughts and discuss from there.
What measurements do I need to give you for a Sliding gate?
1. The finished height you would like the gate to be e.g. 1.5m or 1.8m high from the ground (Also can be referred to as the installed height). We will take off an allowance for the wheels and wheel track when we build the gate.
2. The length you want the frame to be. For sliding gate this is usually a bit more than the distance between your posts. As a general guideline we suggest allowing for 50mm overlap of your posts at each end, however this is case by case and you may want more overlap. Factors can include just where you want to position your end catcher or roller guide bracket.
3. For gate styles such as the Louvre, Tongue & Groove, Slat, or frame only we need to know which end to place the 'tails'. These are a 300mm extension of the top and bottom rails that Easygate adds on. When standing outside the property (road side), will the gate slide open from the left to the right; or from the right to the left?
What measurements do I need to give you for a Swing gate?
Your first step is to decide whether you want a single swing, or double swing gate. Next, what design style you would like it to be - e.g. our Manor design, Chateau (arch top), Slat, Tongue & Groove, or other choice.
Tell EasyGate these two pieces of information, plus the following two measurements:
1. Height - the finished height above the ground you would like the top of the gate to be (we build to an installed height based on allowing a 40mm clearance at the bottom).
2. Gap between your Post. Measure (accurately) the distance from inside face to inside face of your posts.
When custom building your gate EasyGate will take the Post Gap measurement you give us, and take off an allowance for the hinges and closing gap.
As standard EasyGate includes adjustable steel hinges with our swing gates. These have a threaded rod that goes through the gate frame, and allows you some adjustment in or out during installation.
Can you visit our property and measure up or install our gate?
You get to save $$ by dealing direct with the manufacturer for your gate. To give you the best deal we concentrate on what we do best - building fantastic gates and supplying the automation to go with them.
Unfortunately this means we're just not set up for making site visits or doing installation.
Many people are happy to take their own measurements and provide them to us to manufacture, and then DIY install. Or you can use an independent contractor close to you.
Which type of gate - Sliding or Swing?
It is often a personal choices which type you buy, or for some people it will be dictated by their property characteristics eg is there space for a sliding gate to open in to, or if there is sufficient space for the opening arch of a swing gate(s).
The swing gate is the easiest to install. The sliding gate is good because of its self-locking ability and space saving advantages but needs concrete footings to be poured thus requiring more installation work.
How does the remote controller work?
Both swing and sliding gate openers include small remote controllers, which activate the opener, just like an automatic garage door. To OPEN or CLOSE the gate, simply push the button on the remote control ONCE.
Most of our automation models have an auto-close function, which you can choose to have on, with different timing delays, or off. With it on you would press the remote once, and after the set delay it will automatically close again.
Who is EasyGate? And how long have you been around?
EasyGate are a dynamic company who specialise in the supply of self-fit (DIY) gates and gate automation kits to the public direct. Serving customers NATIONWIDE from our Bay of Plenty base.
We work primarily on a ´supply only´ basis. Our overheads are low - this saving is passed onto you, the customer. We believe that our prices cannot be beaten, when comparing the specifications of our gates or automation kits with our competitors.
We've been around a while, more than 12 years. Our core staff have an even longer experience in fitting and turning, welding, and quality metal fabrication. Our NZ factory is owned by us where all our custom built gates are made.