Technical Support | Copies of Manuals
Driveway Gates & Automatic Gate Openers – Help & frequently asked questions NZ
Looking for advice about driveway gates or automatic gate openers?
EasyGate manufactures aluminium sliding and swing driveway gates in Tauranga and supplies automatic gate openers, remotes, keypads, safety devices and access-control equipment throughout New Zealand.
Below you'll find answers to common questions about choosing the right driveway gate, measuring your entrance, sliding vs swing gates, sloping driveways, gate automation, DIY installation, 24V power, safety beams, delivery, manuals and technical support.
If you're unsure which gate or automation system is right for your property, send EasyGate your driveway measurements and photos of the entrance and we can help you choose a suitable solution.
19. Where can I download an EasyGate gate opener manual?
EasyGate provides free downloadable manuals for our automatic gate openers, control boards, keypads, safety devices and other gate automation accessories.
Visit the EasyGate Manuals page and select the model of gate opener or accessory you have.
The page includes manuals for sliding gate motors, swing gate openers, control boards, keypads, vehicle detectors, safety beams and other accessories.
If you're having a technical or programming problem, we recommend checking the relevant manual first, as many installation, programming and troubleshooting questions are covered there.
If you're unsure which gate opener or control system you have, compare your equipment with the product photos in EasyGate's Automation & Parts catalogue.
The Manuals page also contains useful EasyGate installation guides, including sliding-gate and cantilever-gate installation information.
21. How do I return gate automation for a technical check?
If you would like EasyGate's technicians to inspect an automatic gate opener, control board or other gate automation equipment, please complete our Technical Check/Return Form before sending the equipment to us.
Complete the online form with as much information as possible about the equipment and the problem you are experiencing.
Once completed, print a copy of the form and include it with the equipment being returned.
Providing clear information about the fault, including what the gate was doing when the problem occurred and any troubleshooting already carried out, will help our technicians assess the equipment efficiently.
Returned equipment cannot be assessed or actioned if the Technical Check/Return Form has not been completed or insufficient information is supplied with the equipment.
I would put your existing Technical Check / Return Form button immediately underneath this answer.
13a. Can the Plug-N-Go transformer be damaged?
Yes. EasyGate’s Plug-N-Go transformer converts the 230–240V mains supply to 24V AC for the gate automation system. The transformer is rated at 24VAC, 6A (144VA) and is designed for reliable outdoor gate automation use.
Like any electrical transformer, it can be damaged by faults in the customer’s installation. These may include short circuits, damaged or incorrectly connected low-voltage cable, water entering cable joints or connections, excessive electrical load, incorrect wiring, electrical surges or lightning.
If a transformer appears to have failed, disconnect the 24VAC output cable from the transformer before testing it. If the transformer produces approximately 24VAC with the customer’s cable disconnected, the fault is likely to be in the cable, gate controller or other equipment downstream rather than the transformer.
Important: Do not repeatedly reconnect a transformer where a cable or equipment fault is suspected. The cause of the fault should be identified and corrected first, as a short circuit or prolonged overload may permanently damage the transformer.
For safety, 230–240V mains electrical work must be carried out by a suitably qualified person.